Careers That
Move Mountains

Your role at MountainSeed is more than just a job — it’s an opportunity for growth and success.

best appraisal management
appraisal management

Achieve Great
Things with
MountainSeed

We believe that work doesn’t necessarily have to be work. At MountainSeed, you’ll join some of the country’s most talented people at a company that has been named the best appraisal management firm to work for.

Our Core Values

If relationships are the backbone of MountainSeed, then serving others is the heart behind our business. We serve our clients by exceeding their needs for both compliance and lending professionals. Our greatest partnerships have been with community banks and credit unions that boast strong credible cultures like our own.

Be a Self-Starter

Have a problem? Solve it. We believe in taking responsibility and action, that way we’re continually improving, providing a timely finish, and exceeding expectations.

Be a Team Player

Our message is simple: Pitch in, serve with intention, and celebrate each other’s success. It’s not just the secret to better business. It’s also the secret to a better life.

Be a Patriot

Forget being an optimist or a pessimist — be a loyalist. After all, Rome wasn’t loved because it was great. It was great because it was loved. So always provide honest, reliable feedback and be passionate.

Do it Right

That means doing things with integrity, and maintaining consistent quality even when no one is watching. God is in the details!

Be Humble

You’re entitled to what you earn, but always add value first. We appreciate personal confidence, as well as someone who respects the workplace.

What Sets Our Team Apart

Reason why we’ve been named the best appraisal management firm to work for? It’s because when you work at MountainSeed, you’re not just a number on a seat. People are valued here, and we care deeply about everyone’s well-being.

Intelligent

60% of our appraisers have our industry’s highest designations, and each of our commercial appraisers has an average of 30 years experience in appraisals and finance. That’s how you know that when you’re part of our team, you’re with the best.

Driven

Going above and beyond expectations is our standard. Our ultimate goal is to add value to businesses and deliver quality service each and every time.

Enthusiastic

We get excited with every new client, employee, project, and venture because we truly care about what we do and the people we work with. If you’re inspired by growth and feel rewarded by success, this is the place for you.

Dedicated

We make great efforts to set people up for success and strive to create a community that balances both personal and professional goals. That’s really what makes us successful together.

Philanthropic

We take great pleasure in serving our community. Over the past five years, we have provided job-skills training to women through our partnership with the Atlanta women’s shelter, City of Refuge.

Accountable

Every single member of our team plays an important role in our success. We empower people to take ownership of their work, to overcome obstacles together as a team, and to learn and thrive in an open-door environment.

Flexible

Life happens. That’s why our team is collaborative, agile, and adaptable so that we can handle unexpected challenges along the way together.

Passionate

We truly believe in offering exceptional services while, at the same time, valuing our people, their families, and our community, because that’s the difference between a good work environment and a great one.

Taylor OrtegoBusiness Development Representative

I can sum up what it’s like to work at MountainSeed in one word: rewarding. I have been at the firm now for over three years, and I can honestly say I have grown tremendously in my role. Many companies preach that they care about their employees, but MountainSeed lives it to its core. Because of my role and my department, I see the direct fruits of my labor and the potential this company has is untapped, and I am excited to be a part of the ride.

Jaime GrayCustomer Operations Director

I love working at MountainSeed because I am well supported. With the company behind me, I feel like I can accomplish my biggest dreams. How do I know? MountainSeed has found ways to tap into potential I didn’t realize I have, and the leadership is hugely engaging. I feel the care and passion when it comes to their employees and creating an atmosphere others want to be a part of. This, in turn, is conveyed to our customers, which I love.

Tahira KhanAdministrative Assistant

What I love about MountainSeed is its employee diversity and humility — it says a lot about the foundation and the potential for growth of the organization. With such dedicated and creative people across the board, combined with tremendous amounts of inspiration and intelligence, one can only expect BIG outcomes. Every day brings new challenges, which leads to the creation of meaningful processes and procedures. I am glad to be a part of an amazing TEAM!

Corvell SimpsonSales Development

The best way to describe MountainSeed is not to say it is the best place to work, but that it is the best place to reach opportunities. A company that lets you come as you are, seeks to grow with you, and simultaneously never lets you lose sight of what personally drives you, is incredible — and that’s MountainSeed in a nutshell. Our company allows us to identify and choose our path and move toward it through motivation and proven procedures. Kudos to MountainSeed!

Stephanie SlagleDirector of Business Operations

Many people say it, but I mean it: Working at MountainSeed does not feel like work. It’s a place where you can utilize your strengths to make a difference. I’ve had the pleasure of working here since 2012, and I have grown and evolved so much since. At MountainSeed, everyone has the opportunity to voice their opinions, share ideas, and be heard. Plus, our leaders truly stand behind the company’s purpose and find ways to help their employees identify their strengths, operate in their ‘sweet spot,’ and thrive.

Current
Job Openings

Account Manager - Atlanta, GA

GENERAL SUMMARY:

This is a Full-Time position for an experienced Account Manager at MountainSeed’s Office in Atlanta. The scope of work consists maintaining the company’s existing relationships by providing solutions to client needs. The account manager will be responsible for managing the relationship and business retention.

DUTIES AND RESPONSIBILITIES:

  • Develop new business opportunities with existing clients
  • Account management and resolve client concerns promptly.
  • Responsible for managing a portfolio of accounts
  • Champion the customer/client needs at all levels
  • Proactively provide advice and information on existing products and services to clients.
  • Provide support to junior team members and serve as a role model
  • Provide suggestions for improvement and market research to senior staff.

QUALIFICATIONS AND EXPERIENCE:

  • Proven 5 years account management or other relevant experience
  • Degrees in Business, Marketing, or any other related fields are typically required.
  • Formal sales training with a distinct advantage.
  • Excellent verbal and written communication skills.
  • Ability to lead and motivate a small team would be an advantage.
  • Must be comfortable with a rapidly changing workspace
  • Bachelor’s degree holder preferred
  • Experience with Banking or Real Estate Preferred

PERFORMANCE STANDARDS:

  • Ability to communicate, present and influence credibly and effectively at all levels
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening, negotiation and presentation skills
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Critical thinking and problem-solving skills
  • Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
  • Excellent time and project management skills. You’re always looking to improve inefficient processes
  • Keen attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

PERFORMANCE METRICS:

Customer Retention:

Customer Churn Rate – Percentage of customers who cancel their contracts or fail to renew them

Customer Satisfaction Score – How satisfied customers are with your product or service (you can use client surveys to track this metric)

Support Requests – Number of calls or emails from customers reporting issues or requesting help

Support Calls – Number of calls made in response to requests for support

Support Emails – Number of emails sent in response to requests for support

Time to Resolution – How long it took to resolve customer support tickets

Strengthening Relationships:

Strategic Calls – Number of calls made to offer best practices, strategic advice, consulting, etc.

Strategic Emails – Number of emails sent to offer best practices, strategic advice, consulting, etc.

Outreach Engagement – The number of times a customer responds to account management outreach, such as calls and emails

Growing Revenue:

Customer Upsell Revenue – Revenue obtained via upselling

Customer Cross Sell Revenue – Revenue obtained via cross-selling

Contract Extension Revenue – Revenue gained from contract extensions

COMPETENCIES

Customer Orientation/Persuasive Communication /Influencing Others/Building Relationships/Information Gathering/Analytical Thinking/Results Oriented/Teamwork/Managing Change/Empathy/Integrity and Honesty/Self Confident/Resilient/Personal Credibility

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO
  • Base Salary + Commission

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall.  Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Hourly + overtime
  • Commission paid
APPLY

Commercial Reviewer - Remote

GENERAL SUMMARY:

This role’s primary responsibility will be performing Standard 3 and 4 appraisal reviews for commercial properties. The candidate must also be able to perform some residential reviews when requested. This is a remote staff position with the individual working from their own home or office. The appraisal reviews are conducted on MountainSeed’s review form. The scope of work consists of a desk review and does not include an opinion of value and there is no confirmation of data. All communications, including uploading and downloading of reports, occurs via email or our web portal. There is no printing, mailing, hard copies, etc.

DUTIES AND RESPONSIBLITIES:

  • USPAP Standard 3 & 4
  • Performing standard 3 appraisals as scheduled
  • Ensuring all communication is conducted by ValueTrack system
  • Communicating with relevant parties as required to complete orders
  • Must be a self-starter and work independently

PERFORMANCE STANDARDS:

  • Perform detailed technical and compliance reviews on commercial real estate appraisals.
  • Ensure that valuations are reasonably supported, credible and compliant with federal and state regulations, USPAP, FIRREA, bank policies and guidelines, and industry standards.
  • Communicate with appraisers for any report corrections and/or revisions.
  • Evaluate appraiser quality of work and provide feedback for maintenance of the Bank’s appraisal panel.
  • Engage in regular communications and serve as an advisor to Relationship Managers and Executive Loan Committee on appraisal topics in the Bank’s core markets.
  • Provide support to all areas of real estate lending as needed; demonstrate superior customer service to appraisers and employees.
  • Attend ongoing training for Commercial Real Estate Appraisal and Appraisal Reviews.

Qualifications

  • Bachelor’s degree in accounting, finance, economics or related field.
  • Certified General Appraiser.
  • Familiarity with Commercial Real Estate Appraisal terminology and the appropriate application of appraisal valuation techniques, appraisal methodology and understanding of appraisal theory.
  • Knowledge of commercial mortgage operations.
  • Attention to detail for the identification of Errors and Omissions.
  • Manage difficult problems involving multiple facets and variables in non-standardized situations.
  • Successfully prioritize work assignments of varying complexities, track progress of said assignments, demonstrate strong organizational skills and complete work within established deadlines.
  • Software proficiency in Microsoft Office Suite and Outlook.
  • Establish and maintain effective and professional working relationships.
  • Effective written and verbal communication skills.
  • Maintain confidentiality.

PERFORMANCE STANDARDS:

  • Must be able to meet deadlines
  • Complete Reviews in both a timely manner and with the required quality standards.
  • Must be a self-starter that can work independently
  • Excellent written and Oral communication skills

PERFORMANCE METRICS:

  • Production Units – info obtained from Appraisal Management System (AMS)
  • On-time Rate Scores – info obtained from AMS
  • Quality Rating – based on pre-delivery review conducted by Team Leader
  • L10 participation

COMPETENCIES:

Communication skills/Analytical Thinking/Technical Expertise/Results Oriented

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO
  • Base Salary + Commission

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall.  Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Salary
APPLY

Sales Closer—Property Tax - Atlanta, GA

GENERAL SUMMARY:

This is a full-time position for an experienced Sales Closer for Property Tax Division at MountainSeed’s office in Atlanta. The scope of work consists of receiving leads from Sales Development Representatives or through Client Referral to hold meetings with the intention of closing prospect deals with new clients in a fast-paced sales environment that is focused on GROWTH. The Closer plays a crucial role in motivating and influencing SDRs.

DUTIES AND RESPONSIBILITIES:

  • Engage with every customer with respect, regardless of the call outcome
  • Required to close warm leads
  • Understand and work with Salesforce CRM and dialing software
  • Learn product offering and articulate value proposition and prospect to win meetings
  • Customize email outreach to ensure deal success
  • Follow proven sales process to close business

QUALIFICATIONS AND EXPERIENCE:

  • Excellent information gathering and analytical skills
  • Needs to have an excellent record of closed deal numbers
  • Strong computer skills, including Outlook, Salesforce CRM
  • Excellent verbal and written communication skills, including impeccable writing and grammar.
  • Ability to work in a result-oriented environment and meeting daily goals
  • Must be comfortable with a rapidly changing workspace
  • Bachelor’s degree holder required
  • Experience with Banking, Financial Institutions / Real Estate required

PERFORMANCE STANDARDS:

  • Be able to make a certain number of calls per day
  • Technological literacy and mastery of navigating standard office software
  • Excellent written and oral communication skills

PERFORMANCE METRICS:

  • 8 Clients a month in new business (Transactional in nature)
  • $50K/month in closed amounts

COMPETENCIES:

Customer Orientation/Persuasive Communication skills/Influencing Others/Building Relationships/Information Gathering/Analytical Thinking/Results Oriented/Teamwork/Managing Change/Integrity and Honesty/Self Confident/Resilient

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO
  • Base Salary + Commission

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall.  Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Hourly + overtime
  • Commission paid monthly based on net new revenue for 14 months
APPLY

Appraisal Registration Specialist

GENERAL SUMMARY:

The Appraisal Registration Coordinator prioritizes and addresses appraiser sourcing requests, logs applicable information into our database, gathers documents and organizes information to facilitate the processing of these orders. Professional communication skills are imperative. The Coordinator is equally responsible for handling all appraiser profile updates and escalated profile requests from clients, appraisal vendors and internal stakeholders. This individual plays a key role in the organization’s growth.

 

DUTIES AND RESPONSIBILITIES:

  • Review and complete/process the additions and removals of appraisers from the MountainSeed system and ensure timely and accurate completion
  • Coordinate daily appraisal department activities and tasks in conjunction with other departments within MountainSeed. Resolve identified issues with appropriate internal departments
  • Communicate with banks and appraisers in relation to their profile maintenance. Resolve identified issues
  • Maintain and update bank appraiser panels in relation to updated documents and third party Federal and State notifications
  • Maintain and report on state-specific appraiser registration requirements
  • Process all requests that come through the MountainSeed dedicated inbox, which is primarily interactions with appraisers and clients regarding appraiser profiles and panel maintenance
  • Additional responsibilities include answering phone calls and responding to voicemails pertinent to the department
  • Procure appraisal sources when needed for bank clients
  • Special Projects as assigned by manager

QUALIFICATIONS AND EXPERIENCE:

  • At least two (2) years of experience in the banking or real-estate appraisal industry
  • Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
  • Strong organizational skills and the ability to prioritize
  • Technological literacy and mastery of navigating web browsers and basic office software such as Outlook, Excel, and Word
  • Comfortable working in an open, team environment with continuous focus on self- and company-improvement

PERFORMANCE STANDARDS:

  • Respond to clients and appraisers as per SLA (service level agreement)
  • Assist all customers in defining their needs and requests
  • Deliver courteous and professional customer service with the goal of exceeding customer expectations

PERFORMANCE METRICS:

  • Emails are responded to daily
  • Voicemails are processed daily
  • Removals and Disciplinary actions are processed the same day if received by 3pm Eastern
  • Pending Appraiser Folder is processed daily if registration is submitted by 3pm
  • ASC.gov notifications are processed daily
  • TALCB residential registration is completed Monthly
  • Wyoming appraiser tracking, and registration is completed monthly
  • Montana appraiser tracking, and registration is completed monthly
  • Expired Appraiser notification is sent Monthly
  • The expired number of appraisers should update to reflect a 10% decrease from the prior months expired appraisers
  • Panel Management, including registration and new client onboarding, is processed daily

COMPETENCIES

Attention to detail/Customer Orientation/ Information Gathering/Analytical Thinking/Teamwork/Problem Solving/Flexible

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MountainSeed works exclusively with community and regional banks. Our full-time staff of review appraisers includes former members of state appraisal boards, MAIs/SRAs, former bank Chief Appraisers, bank review appraisers, and other experienced, credentialed professionals.

MountainSeed does not pay panel appraisers, and we work with our bank clients’ existing panel of appraisers. We invoice our bank clients for the work we do separately, justifying our own fees for the value we add.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall.  Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

COMPENSATION:

  • Salary
APPLY

Commercial Procurement Specialist - Remote

GENERAL SUMMARY:

A Commercial Procurement Specialist fills a remote role in MountainSeed’s Procurement Department. The Commercial Procurement Specialist will contribute by supporting the Procurement Manager with the responsibility of providing day to day Commercial procurement technical advice to banks in conjunction with agreed procurement strategies and monitoring day to day appraisal orders.

DUTIES AND RESPONSIBILITIES:

  • Review each new commercial appraisal, evaluation, environmental and Business & Equipment order and obtain additional information from the Bank as needed
  • Select and assign appraisers from Bank appraiser panels; clearly communicate scope of work to, and respond to bid questions from, the appraiser; review and deliver bids to the clients; respond to questions from bank clients; review and process or escalate red flag orders
  • Appropriately escalate difficult, complex or unusual assignments to Procurement Manager
  • Adhere to all Procurement processes and procedures
  • Support existing procurement team with any day to day issues
  • Liaise with members of the operations and commercial teams as necessary to ensure that high levels of internal and external customer service are provided
  • Periodically submit commercial appraisal reports to Procurement Manager
  • Attend weekly team meetings

QUALIFICATIONS AND EXPERIENCE:

  • At least ten (10) years of commercial real-estate appraisal experience working with or for regulated financial institutions
  • Must be a licensed Certified General appraiser
  • Demonstrated knowledge of commercial valuation methods, techniques and forms
  • Knowledge of, and experience working within, USPAP and the myriad laws, rules, regulations and guidelines governing the commercial-valuation process at financial institutions, including the primary federal financial institution regulators’ regulations and guidelines, as well as state appraisal and appraisal-management-company statues and board rules
  • Proactive client-service mentality and desire
  • Sharp written and verbal communication skills
  • Affinity for working in a fast-paced, open environment with continuous focus on self- and company-improvement
  • Technological literacy and mastery of navigating standard office software

PERFORMANCE STANDARDS:

  • Review appraisal orders in a timely manner
  • Technological literacy and mastery of navigating standard office software
  • Excellent written and Oral communication skills

PERFORMANCE METRICS:

  • TBD

COMPETENCIES

Customer Orientation/Attention to Detail/Teamwork/Information Gathering/ Analytical Thinking/Technical Expertise/Results Oriented/Self Confident/Problem Solving/Stress Management

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO
  • Base Salary + Commission

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall. Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Hourly + overtime
  • Grade _____
APPLY

Customer Service Agent – Tier 2 – Atlanta, GA

GENERAL SUMMARY:

This is a Full-Time role within the Customer Operations Department at MountainSeed’s office in Atlanta. The position serves MountainSeed customers by providing product and service information, resolving product and service problems. The role involves extensive phone and email communication while working in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed.
  • Extensive phone and email communications with appraisers and other related parties in a transaction.
  • Identify potential problems and escalate appropriately.
  • Deliver accurate and timely results.
  • Work independently under the direction of Supervisor and/or Manager.
  • Assist in other help desk responsibilities during employee absences.

QUALIFICATIONS AND EXPERIENCE:

  • At least two (2) years of experience in customer service.
  • Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
  • Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word.
  • Comfortable working in an open, team environment with continuous focus on self- and company-improvement.

PERFORMANCE STANDARDS:

  • Addressing customer concerns and addressing them in a timely manner
  • Technological literacy and mastery of navigating standard office software
  • Excellent written and Oral communication skills

PERFORMANCE METRICS:

  • Customer queries resolved per day
  • Efficiency of handling customer complaints
  • Emails and phone tickets per day

COMPETENCIES

Customer Orientation/Attention to Detail/Information Gathering/Analytical Thinking/Results Oriented/Teamwork/Managing Change/Integrity and Honesty/Problem Solving

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO
  • Base Salary + Commission

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall. Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Hourly + overtime
  • Grade E
APPLY

Sales Development Representative – Atlanta, GA

GENERAL SUMMARY:

This is a full-time position for an experienced Sales Development Representative at MountainSeed’s office in Atlanta. The scope of work consists of prospecting new business through heavy telephone sales and setting up prospect meetings.

DUTIES AND RESPONSIBILITIES:

  • Cold call Bank’s Chief Credit Officers and Risk Officer prospects.
  • Understand and work with SalesLoft and Salesforce CRM updating.
  • Learn product offerings and articulate value proposition and prospect to win meetings.
  • Customize email outreach to obtain meetings.

QUALIFICATIONS AND EXPERIENCE:

  • Excellent information gathering and analytical skill.
  • Needs to have an excellent record of sales numbers.
  • Strong computer skills, including Outlook, Salesforce CRM.
  • Excellent verbal and written communication skills, including impeccable writing and grammar.
  • Ability to work in a result-oriented environment and meeting daily goal.
  • Must be comfortable with a rapidly changing workspace.
  • Bachelor’s degree preferred.
  • Experience with Banking or Real Estate a plus.

PERFORMANCE STANDARDS:

  • Be able to make a certain number of calls per day
  • Technological literacy and mastery of navigating standard office software
  • Updating CRM information
  • Excellent written and oral communication skills

PERFORMANCE METRICS:

  • 60 prospect phone calls a day
  • 2 meetings set per day with the right audience

COMPETENCIES

Customer Orientation/Persuasive Communication skills/Influencing Others /Information Gathering/Analytical Thinking/Results Oriented/Integrity and Honesty/Self Confident

BENEFITS:

  • Health, Dental, Vision and Disability
  • 401K plan
  • 3 weeks PTO

ABOUT MOUNTAINSEED:

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta.

MOUNTAINSEED CULTURE:

At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall. Our core values define us as a company and we strongly believe that every employee adds value to the overall success. Our work culture is casual, fun and high-energy. Everyone shares a unified goal to cater to our clients and it shows in every conversation we have.

CORE VALUES:

  • Be Self-starter *Problem? Solve it *Take Responsibility, take action * Finish it (and on time)
  • Team Player *Pitch in *Serve *Celebrate others’ success *Encourage
  • Be a patriot *Loyalty *Rome wasn’t loved because it was great…*Brutally honest *With passion
  • Do it right *With Integrity *Quality when no one’s watching *Be solid * Attention to detail
  • Be humble *You are entitled to what you earn *Add value first

Compensation:

  • Hourly + overtime
  • Grade E
  • Commissions paid monthly based on number of meetings se
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Appraisal Operations Specialist

GENERAL SUMMARY:

This is a Full-Time role within the Operations Department at MountainSeed’s Head Office in Atlanta; a remote employee may be considered. The position is a result of the growing business and the attention to customer service required to cater to our Clientele. The role involves extensive phone and email communication while working in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

  • Monitor progress of real-estate appraisal orders to ensure Service Level Agreements (SLA’s) are achieved.
  • Extensive phone and email communications with appraisers and other related parties in a transaction.
  • Identify potential problems and escalate appropriately.
  • Maintain and monitor workflow efficiency through proprietary software and ancillary tools.
  • Prioritize tasks each day so that the most important tasks are completed to maximize customer satisfaction.
  • Answer appraisal related questions and solve appraisal problems.
  • Ability to comprehend and adhere to Federal and State regulations, company policies and procedures.
  • Problem solve and resolve conflicts in an efficient and diplomatic fashion.
  • Deliver accurate and timely results.
  • Work independently under the direction of Supervisor and/or Manager.
  • Cross train in multiple roles to provide daily support the appraiser registration, the reviewer assignment, and the order completion job functions.
  • Attend weekly team meetings.

QUALIFICATIONS AND EXPERIENCE:

  • 3 to 5 years of experience in the banking /real-estate appraisal industry.
  • Proven customer service skills.
  • Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system.
  • Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word.
  • Comfortable working in an open, team environment with continuous focus on self- and company-improvement.

PERFORMANCE STANDARDS:

  • Addressing customer concerns and addressing them in a timely manner.
  • Technological literacy and mastery of navigating standard office software.
  • Excellent written and Oral communication skills.

PERFORMANCE METRICS:

  • Appraisal Order checks per day
  • Emails and phone tickets per day

COMPETENCIES

Customer Orientation/Attention to Detail/Persuasive Communication skills/Information Gathering/Analytical Thinking/Results Oriented/Integrity and Honesty/Self Confident

WORK ENVIRONMENT:

MountainSeed works exclusively with community and regional banks. Our full-time staff of review appraisers includes former members of state appraisal boards, MAIs/SRAs, former bank Chief Appraisers, bank review appraisers, and other experienced, credentialed professionals.

MountainSeed does not pay panel appraisers, and we work with our bank clients’ existing panel of appraisers. We invoice our bank clients for the work we do separately, justifying our own fees for the value we add.

MountainSeed works hard to create an environment for our review appraisers that values ideas and professional development. We hold weekly staff calls and are focus on creating a unique learning environment.

MountainSeed helps hundreds of banks across the country order and review real-estate appraisals. MountainSeed was named one of the fastest growing companies in Atlanta in 2012 and 2013 and one of the top 100 places to work in Atlanta. At MountainSeed, we maintain an unwavering focus on culture, rooted in shared values that are more than a poster on a wall.

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